Information We Collect

At ausonornellithareleo, we collect information to provide better financial tools and services. We're transparent about what we gather and why it helps us serve you better.

• Personal Information: Your name, email address, phone number, and postal address when you register for our services or contact us.
• Financial Data: Information about your financial goals, income ranges, and preferences to personalise our tools and recommendations.
• Usage Information: How you interact with our website, which features you use most, and what content interests you.
• Technical Data: Your IP address, browser type, device information, and similar technical details that help us maintain security.
• Communication Records: Emails, chat messages, or phone calls with our support team to help resolve issues and improve service.

We only collect information that genuinely helps us provide better financial tools or is required by Australian financial regulations. We don't gather data just because we can – every piece of information serves a specific purpose.

Your Rights Under Australian Law

The Australian Privacy Principles give you specific rights about your personal information. We've designed our systems to make exercising these rights straightforward, not bureaucratic.

• Access Your Information: Request a copy of all personal data we hold about you within 30 days
• Correct Inaccuracies: Update or fix any incorrect information in your profile
• Delete Your Data: Request removal of your information, subject to legal requirements
• Restrict Processing: Limit how we use your information in specific circumstances
• Data Portability: Get your information in a format you can use elsewhere
• Object to Processing: Stop certain uses of your information, particularly for marketing

If you're not satisfied with how we handle your privacy request, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC). We'd prefer to resolve any concerns directly, so please contact us first.

Data Security Measures

Protecting your financial information isn't just good practice – it's essential for our business. We use multiple layers of security that go beyond basic industry standards.

• Encryption: All data is encrypted both when stored on our servers and when transmitted between your device and our systems using industry-standard AES-256 encryption.
• Access Controls: Only authorised team members can access your information, and every access is logged and monitored.
• Regular Security Audits: Independent security firms test our systems quarterly to identify and fix potential vulnerabilities.
• Secure Infrastructure: Our servers are hosted in Australian data centres that meet strict physical and digital security standards.
• Employee Training: Our team receives regular training on privacy protection and security best practices.

Despite these measures, no online system is completely immune to threats. If we ever experience a data breach that affects your information, we'll notify you within 72 hours and explain exactly what happened and what we're doing about it.

Sharing Information with Others

We don't sell your personal information to anyone. When we do share information, it's always for specific reasons that benefit your use of our services or are required by law.

Here's exactly when and why we might share your information:

• Service Providers: Companies that help us operate our website, process payments, or send emails on our behalf
• Legal Requirements: When required by Australian law, court orders, or regulatory authorities
• Business Protection: To investigate fraud, security issues, or violations of our terms of service
• Business Transfers: If ausonornellithareleo is sold or merged, your information may transfer to the new owners
• With Your Consent: Any other sharing only happens with your explicit permission

All third parties we work with must sign agreements requiring them to protect your information according to the same standards we maintain. We regularly audit these relationships to ensure compliance.

International Data Transfers

While our primary operations and data storage are in Australia, some of our service providers operate internationally. When your information leaves Australia, we ensure it receives equivalent protection.

• All international transfers comply with Australian Privacy Principle 8 requirements
• We only work with countries that have adequate privacy protections or use additional safeguards
• Service providers must contractually commit to protecting your information according to Australian standards
• You can request details about any international transfers of your specific information

Most commonly, this affects our email service provider (located in the United States) and some analytics tools. In both cases, these companies are bound by strict data protection agreements and cannot use your information for their own purposes.

Data Retention and Deletion

We keep your information only as long as necessary to provide our services or as required by Australian financial regulations. Different types of information have different retention periods.

When you delete your account, we immediately stop using your information for any business purposes. However, some information may remain in backup systems for up to 90 days as part of our standard data recovery procedures.

If you want specific information deleted before these standard timeframes, contact us. We'll accommodate your request unless we're legally required to maintain the records.

Cookies and Online Tracking

Our website uses cookies to remember your preferences, keep you logged in, and understand how people use our tools. We're selective about what we track and why.

• Essential Cookies: Required for basic website functionality like staying logged in
• Analytics Cookies: Help us understand which features are most useful and where users encounter problems
• Preference Cookies: Remember your settings and customisation choices
• Marketing Cookies: Used to show relevant content and measure advertising effectiveness (with your consent)

You can control cookie settings through your browser, though disabling essential cookies may affect website functionality. We don't use tracking pixels in our emails – if you receive emails from us, we only know whether you opened them if your email client allows it.